Building trust when using artificial intelligence

Abstract

In the XXI century, “trust” becomes a category that manifests itself in a variety of ways and affects many areas of human activity, including the economy and business. With the development of information and communication technologies and end-to-end technologies, this influence is becoming more and more noticeable. A special place in digital technologies is occupied by human trust when interacting with artificial intelligence and machine learning systems. In this case, trust becomes a potential stumbling block in the field of further development of interaction between artificial intelligence and humans. Trust plays a key role in ensuring recognition in society, continuous progress and development of artificial intelligence.

The article considers human trust in artificial intelligence and machine learning systems from different sides. The main objectives of the research paper are to structure existing research on this subject and identify the most important ways to create trust among potential consumers of artificial intelligence products. The article investigates the attitude to artificial intelligence in different countries, as well as the need for trust among users of artificial intelligence systems and analyses the impact of distrust on business. The authors identified the factors that are crucial in the formation of the initial level of trust and the development of continuous trust in artificial intelligence.