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<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">emanag</journal-id><journal-title-group><journal-title xml:lang="ru">E-Management</journal-title><trans-title-group xml:lang="en"><trans-title>E-Management</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">2658-3445</issn><issn pub-type="epub">2686-8407</issn><publisher><publisher-name>State University of Management</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.26425/2658-3445-2024-7-4-80-84</article-id><article-id custom-type="elpub" pub-id-type="custom">emanag-489</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>НАУЧНЫЕ ОБЗОРЫ И РЕЦЕНЗИИ</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>SCIENTIFIC REVIEWS</subject></subj-group></article-categories><title-group><article-title>Китайский взгляд на управление услугами в цифровую  эпоху. Рецензия на книгу “The Era of New Services”  (Springer, Citic Press, 2024)</article-title><trans-title-group xml:lang="en"><trans-title>A Chinese view of service management in the digital  age. A review of the book “The Era of New Services”  (Springer, Citic Press, 2024)</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0003-2847-645X</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Рубан</surname><given-names>Д. А.</given-names></name><name name-style="western" xml:lang="en"><surname>Ruban</surname><given-names>D. A.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Рубан Дмитрий Александрович - Канд. геол.-минерал. наук, доц. каф. организации и технологий сервисной деятельности</p><p> г. Ростов-на-Дону</p></bio><bio xml:lang="en"><p>Dmitry A. Ruban - Cand. Sci. (Geol. and Mineral.), Assoc. Prof. at the Organization and Technologies of Service Activities Department</p><p> Rostov-on-Don</p></bio><email xlink:type="simple">ruban-d@mail.ru</email><xref ref-type="aff" rid="aff-1"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru"><institution>Южный федеральный университет</institution><country>Россия</country></aff><aff xml:lang="en"><institution>Southern Federal University</institution><country>Russian Federation</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2024</year></pub-date><pub-date pub-type="epub"><day>19</day><month>12</month><year>2024</year></pub-date><volume>7</volume><issue>4</issue><fpage>80</fpage><lpage>84</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Рубан Д.А., 2024</copyright-statement><copyright-year>2024</copyright-year><copyright-holder xml:lang="ru">Рубан Д.А.</copyright-holder><copyright-holder xml:lang="en">Ruban D.A.</copyright-holder><license xml:lang="ru" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>Данная работа распространяется под лицензией Creative Commons Attribution 4.0.</license-p></license><license xml:lang="en" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://e-management.guu.ru/jour/article/view/489">https://e-management.guu.ru/jour/article/view/489</self-uri><abstract><p>Сфера услуг постепенно начинает доминировать в современной экономике, при этом качественно меняясь в условиях цифровой трансформации. Настоящая статья представляет собой рецензию на монографию известного китайского специалиста, в которой отмечен оригинальный взгляд на вышеотмеченную проблему. Последняя концептуализируется и рассматривается на множестве примеров (из опыта как Китая, так и других стран). Книга состоит из четырех неравных частей, которые включают в совокупности 11 глав. Автор последовательно характеризует суть сервисной деятельности, выделяет основные перспективы сервисных инноваций, обозначает возможности разработки последних, а также обращает внимание на важность глубокого учета предпочтений современного человека. Значительное внимание уделено предлагаемой системе SERVINO, которая позволяет повысить эффективность управления инновационными процессами в сфере услуг. Монография позволяет считать, что цифровая трансформация не отодвинет на задний план личность человека (как клиента, так и работника), но, напротив, позволит учитывать его интересы наиболее тщательным образом. Книга написана простым языком, насыщена фактической информацией. Анализ ее содержания показывает, что она может рассматриваться как универсальный источник информации об управлении сервисной деятельностью в уже начавшуюся цифровую эпоху. Четко выраженное авторское отношение к проблеме не снижает, но, наоборот, повышает ценность этого источника. При этом данная монография знаменует собой несомненные успехи развития китайской экономической мысли.</p></abstract><trans-abstract xml:lang="en"><p>The service sector is gradually beginning to dominate modern economy, while qualitatively changing in the context of digital transformation. The article is a review of a monograph by a well-known Chinese specialist, which notes an original view of the above-mentioned issue. The latter is conceptualized and considered on a variety of examples (from the experience of China and other countries). The book consists of four unequal parts, which include a total of 11 chapters. The author consistently characterizes service activities essence, highlights the main prospects for service innovations, identifies the possibilities of developing the latter, and also draws attention to the importance of considering a modern person’s preferences in depth. Considerable attention has been paid to the proposed SERVINO system, which makes it possible to increase managing innovative processes efficiency in the service sector. The monograph suggests that digital transformation will not overshadow personality (both a client and an employee), but, on the contrary, will allow considering a person’s interests in the most careful way. The book is written in simple language, it is full of factual information. Its content analysis shows that it can be considered as a universal source of information about service activities management in the digital age that has already begun. A clearly expressed author’s attitude to the issue does not reduce, but, on the contrary, increases the value of this source. At the same time, the monograph marks the undoubted successes of the Chinese economic thought development.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>Библиографический анализ</kwd><kwd>драйверы развития</kwd><kwd>искусственный интеллект</kwd><kwd>креативность</kwd><kwd>организационная культура</kwd><kwd>предпочтения клиентов</kwd><kwd>стратегическое управление</kwd><kwd>сфера услуг</kwd><kwd>управление инновациями</kwd><kwd>цифровая трансформация</kwd></kwd-group><kwd-group xml:lang="en"><kwd>Bibliographical analysis</kwd><kwd>development drivers</kwd><kwd>artificial intelligence</kwd><kwd>creativity</kwd><kwd>organizational culture</kwd><kwd>customer preferences</kwd><kwd>strategic management</kwd><kwd>service sphere</kwd><kwd>innovation management</kwd><kwd>digital transformation</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">de Amorim Lana Dib L., Muhos M., de Paula V.F., Freitas V., Saarela M. 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